FAQ
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within a certain timeframe. Please contact our customer service team as soon as possible to make changes. Once an order has been processed for shipping and or fulfilled, modifications and cancellations are not possible - you will have to follow the returns procedure.
What are the shipping options and costs?
We offer various shipping options, including standard and express. The costs depend on the shipping method selected and your location. You can see the shipping fees at checkout before completing your purchase. Please note: larger furniture items are not held within store and therefore may take longer to process.
What is your return policy?
We accept returns within 30 days of purchase for a full refund or exchange. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team by emailing hello@bubbaandme.co.uk or follow the instructions on our returns page.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Klarna and Clearpay. We also accept other regional payment options. All transactions are securely processed.
Shipping
Fast shipping
We offer a variety of shipping options which can be chosen at checkout. If you require next day, please order before 11am.
Order tracking
You will receive an email once your item has been fulfilled where you will receive a unique tracking number. If you do not receive an email you can always reach out to our customer service team by emaiing hello@bubbaandme.co.uk
Get in touch
Reach out to us via email by emailing hello@bubbaandme.co.uk. These emails are monitored Mon-Fri 9am to 3pm
You can also call our store on 01892 528105. The phone lines are monitored: Tuesday, Thursday and Friday from 10am to 3pm.
About us
Sustainability
Sustainability is at the heart of what we do. Each product, and the companies that make them, have been carefully chosen to ensure that their ethos and values are in line with ours. We promise to always consider the social and environmental impact our business has on the world. Our children and their children are at the forefronts of our minds.
Community
We are more than just a store, we're a community of parents and specialist. Join our community to be notified of upcoming events and help build a supportive space for all of us navigating our way through pregnancy.
Class & Events
We have a wide range of parenting and baby/toddler classes with leading experts at our store in Tunbridge Wells.
Tips & Tricks
Did you know?
Drinking from a straw helps strengthen mouth muscles, which is important for speech development. It also encourages a more mature swallow pattern and reduces the risk of dental problems compared to prolonged use of bottles and sippy cups.
Mindfulness
Baby Masssage
Baby massage offers a multitude of benefits, promoting better sleep, improved digestion, and enhanced circulation. This soothing practice strengthens the bond between parent and child, reduces stress and crying, and supports muscle development. Additionally, regular massage boosts immunity, enhances sensory awareness, and encourages relaxation, contributing to overall health and emotional well-being. Embrace baby massage as a nurturing routine to help your baby thrive physically and emotionally.
